SUPPORT
How can we help?
Questions about the Sideline app, your account, or the site. Most answers are below. If not, email us and a real person will reply.
Email supportcontact@sidelinemediagroup.com
Email usCommon questions
I forgot my password
On the Sign In screen, tap Forgot password?, enter your email, and follow the link we send. Check your spam folder if it does not arrive in a few minutes.
How do I delete my account?
In the app, go to Profile, then Account, then Delete account. This removes your account and the data tied to it. If you cannot get into the app, email us from the address on your account and we will help.
How do I report a person, a message, or a photo?
Use the Report option on the profile, message or photo in the app. You can also email us with a description and a link or screenshot. We review reports and remove content that breaks our rules.
Someone posted my photo or my child's photo and I want it removed
Email us with where you saw it and a way to identify the photo. Please tell us if the person pictured is a minor. We take these requests seriously.
Where can I get the app?
The desktop app for Windows and Mac is on the Download page. The iPhone app is coming soon to the App Store.
Windows says the installer is not safe
New apps sometimes get this warning from Windows. Click More info, then Run anyway. Only do this with the installer you downloaded from sidelinemediagroup.com.
My Mac will not open the app
Open System Settings, then Privacy & Security, and click Open Anyway next to Sideline. Only do this with the installer you downloaded from sidelinemediagroup.com.
How do I join the Sideline Media team?
Use the Join Sideline form on the home page. Members can then submit game photos and join the member chats.
I want coverage of a game or to license photos
Send a request on the Requests page with the date, place and what you need.